Frequently Asked Questions
Yes — we offer free shipping on orders that meet the minimum purchase amount: Free shipping on orders over $25 USD. A $4.95 flat rate applies to orders below that amount.
All orders include tracking and ship from within the same country for faster delivery.
Yes — we can ship orders to P.O. Box addresses within the United States. However, we do not ship to APO, FPO, or DPO military addresses at this time.
We ship orders using the following carriers:
- United States Postal Service (USPS), UPS, or FedEx.
The carrier is automatically selected based on your location and package size to ensure fast and reliable
We ship orders from the United States to ensure faster delivery and no unexpected customs delays.
We currently deliver to 49 states (We do not ship to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or Armed Forces addresses including Europe, Americas, and Pacific.)
We are an online-only store. We do not have a physical retail location or in-person pickup service. All orders are placed securely through our website and shipped directly from fulfillment centers in the U.S.
This allows us to offer faster service, competitive prices, and nationwide shipping while keeping operations efficient.
No — we currently do not ship internationally outside of the United States. Orders can only be shipped to valid addresses within the United States.
Orders can be modified or canceled within two hours after receiving your order. If the order has been processed for shipping, all updates will be ignored.
To request an address update or order cancellation, please visit the contact us page.
Yes — all products are eligible for returns within 90 days of delivery. Items must be in their original condition and packaging to qualify for a refund or exchange.
Please visit our Return Policy page for more details.
If you received the wrong item or your order arrived damaged, please contact us right away at contact@ceilingfanswitch.com. Our support team will review your order and arrange a replacement or refund as quickly as possible.
To help us process your request faster, please include:
- Your order number
- A brief description of the issue
- Photos showing the wrong or damaged item
Refunds are typically processed within 1–2 business days after we receive and inspect your returned item. Once the refund is issued, it may take up to 14 days for the amount to appear in your account, depending on your payment provider or bank.
You’ll receive a confirmation email as soon as your refund has been processed.
Before ordering, review the product specifications, model number, and electrical rating listed on the product page to ensure it matches your existing part.
If you’re unsure, please contact our support team at contact@ceilingfanswitch.com with your old part number or a clear photo of the original component. We’ll help you confirm compatibility with your fan, lamp, or appliance before you buy.
Yes — products sold on our website are UL certified for safety and reliability. These certifications ensure that our parts meet recognized safety and performance standards in the United States.
We offer both genuine OEM parts and high-quality compatible replacements, depending on the product.
Our genuine parts include trusted brands such as Zing Ear, KTE, and other original manufacturers. For items where OEM parts are no longer available, we provide third-party replacements that meet or exceed the original specifications in function, fit, and safety.
Each product page clearly states whether it’s an OEM or compatible replacement to help you choose the right option.
Do you offer a warranty on your products?
We accept the following payment methods on our website: Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
All payments are processed through secure checkout system using SSL encryption to keep your personal and financial information safe.
Once your order ships, you’ll receive a shipping confirmation email that includes your tracking number and a direct link to follow your shipment online.
You can click the link in the email to view real-time delivery updates from the carrier.If you don’t see the email in your inbox, please check your spam or junk folder.
Yes — we offer bulk and wholesale pricing on select items for electricians, contractors, and business customers.
If you’d like to place a large order or request a custom quote, please contact us through our email with the product name, quantity, and your business information.
Our team will reply with volume pricing options and availability.